In todays latest SASSA News: South African Social Security Agency (SASSA) Intensifies Efforts To Assist Beneficiaries During August Payment Cycle. The South African Social Security Agency (SASSA) Chief Executive Officer, Mr Themba Matlou has called for all hands-on deck approach to executives and senior managers across nine regions to lend a helping hand to all beneficiaries who have been identified for review in the August payment cycle.
This comes as CEO Matlou tries to enhance operations at local offices in efforts to
ensure that beneficiaries are not severely inconvenienced when they present
themselves for social grants review in the coming few days.
“We are intent in drive to assist all our clients to have their grants reviewed as
seamlessly as possible so that no one leave our offices without being assisted and
being burdened with back and forth. It is for this reason that we want everyone,
especially at the senior level to get their hands dirty as well and be on the ground to
assist our important clients”, emphasized Matlou.
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Showing empathy towards social grants beneficiaries who bear the brunt of long queues,
Matlou says he expects even officials at the upper echelons of the Agency to play an
active role and ensure timely support for those who may need assistance. He says
throughout the payment period and beyond, he has asked the executives and senior
managers to be visible to clients, ensure that enquiries regarding the 4[th] payment date
are addressed promptly and professionally.
“The ongoing social grants reviews has put a spotlight on us as an organisation and
tested our capacity to handle the inflow to our local offices and we are addressing some
of the challenges that we have picked up in the last few months. Whilst the majority of
payments will proceed without any hindrance, we want to ensure that we leave no room
for tardiness at the expense of the vulnerable”, he stressed.
Matlou reiterated the importance of social grant reviews, saying they are the best tool to
safeguard government fiscus, thus ensuring that social grants are paid to the eligible
beneficiaries while strengthening the integrity of the system and curbing fraudulent activities internally and externally.
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SASSA August grant payments Review
In addition, he urged all SASSA beneficiaries to not be alarmed and head the call to have their grants reviewed so that their personal details can also be updated for ease of communication going forward.
Beneficiaries who have been affected by the grants review are encouraged to visit their nearest SASSA Local Office and bring the following documents:
Valid South African ID (13-digit barcoded ID or smart ID card)
Proof of income (e.g. payslips, pension slips, or affidavits if no longer employed or employment discharge confirmations)
Bank statements (last 3 months) – for all active bank accounts
Proof of residence (e.g. utility bill or letter from a local authority)
Marriage certificate or divorce decree (if applicable)
Death certificate (if some death has occurred for example child, spouse etc)
Any other supporting documents relevant to your grant type (e.g., birth certificates for Child Support Grants, school attendance proof for Foster Care Grants)
For more information, visit www.sassa.gov.za or call our toll-free number: 0800 60 10 11 or [email protected].