How to Regain Access to HELB USSD Services *642# After Changing Phone Number. Are you a beneficiary and you have recently changed your phone number and can no longer access HELB’s USSD service (*642#),you shouldnt worry- because the steps or the process to update your details are very simple.
The Higher Education Loans Board (HELB) Kenya has provided a quick solution to help you regain access to loan applications, repayments, and other services.
How to Resolve the Issue
You can contact HELB Customer Support either on facebook or twitter. that is send a diect message to thier official page. See page below with links
- Facebook: Visit HERE
- Twitter: @HELBPAGE
Also Read: KENYA HELB ID Registered On Another Device – What to do
While sending The Higher Education Loans Board (HELB) a direct message, kindly include your new “phone number” and a “clear photo of your National ID” (for verification).
You can also visit the HELB Portal
Log in to your account on www.helb.co.ke and update your contact information under “Profile Settings.”
Ways you can also reach HELB
Dial +254 711 052 000 for immediate assistance from their contact center.
Also Read: How to Repay Your Kenya HELB Loan from Abroad with Sendwave
Some of the Reasons why Updating Your Number is Important
Because HELB uses your registered phone number for Loan application confirmations ,Repayment reminders ,Disbursement notifications
Final Tips
- Always keep your contact details updated on the HELB portal.
Beware of scammers, you should only share personal details through official HELB handles.
Also Read: How to Access Your HELB Loan Statement in Seconds
By following these steps explained above, you can Regain Access to HELB USSD Services *642# After Changing Phone Number