KENYA HELB ID Registered On Another Device – What to do. If you get an error on your The Higher Education Loans Board Page (HELB) app saying that your ID is being registered on another device,you should not panic. This issue normally happens when when your account is linked to a different phone or device, preventing you from accessing HELB services.
Good a thing, HELB provides prompt response and solutions when you contact them, below are the steps you should take if your KENYA HELB ID Registered On Another Device
Also Read: How to Access Your HELB Loan Statement in Seconds
You shouls contact HELB Support as soon as possible via:
Email: [email protected]
Phone: Call 0711052000
Find HELB on Social Media: Send a direct DM The Higher Education Loans Board Page.
Ensure to Provide Required Details
- When you want to verify your identity and resolve your issue, you’ll have to submit:
- Submit a clear image of the front and back of your national ID
- Submit your phone number registered under your ID, linked to your HELB account
Wait for Response
As beneficiary once you have submitted your details. HELB will then verify and unlink your ID from the other device,so now you can login successfully.
Also Read: How to Repay Your Kenya HELB Loan from Abroad with Sendwave
Prevent Future Issues
- You shoould always log out of your HELB appl when using shared device or public device.
- You should avoid registering your ID on multiple phones.
- You should Keep your login details secure.
HELB is committed to helping students and loan beneficiaries, so don’t hesitate to reach out for support. For more information, visit www.helb.co.ke or dial *642# for USSD services.
